Terms & Conditions

1. What you're buying

One submission of a single product to the directories listed on our homepage, for a single one-time payment. You give us your site and your email. We research and submit your listing to each directory by hand.

What you are paying for is the submission work itself — the time spent preparing and filing your listing at each directory. You are not paying for a guaranteed number of live listings, a guaranteed outcome, or any particular result. The directory list may change over time as directories close, change their rules, or stop accepting submissions.

2. Payment

Payment is processed by Dodo Payments, acting as merchant of record. Dodo Payments handles your card details, VAT, and sales tax — we never see your payment information. The price shown at checkout is the price you pay; there's no subscription and no recurring charge.

3. Work starts immediately

By paying, you expressly request that we begin work immediately, and you acknowledge that you therefore lose any statutory right of withdrawal or cooling-off period that would otherwise apply to a distance contract once the service has been fully performed.

Your submission enters our queue the moment payment clears. Preparation of your listing begins at that point, whether or not any individual directory has been filed yet.

4. No refunds

All payments are final. We do not offer refunds, in whole or in part, once payment has been made. This includes, without limitation: directories that reject or never publish your listing; listings that are published and later removed; changing your mind about the service; submitting incorrect information; and dissatisfaction with the traffic, rankings, backlinks, or visibility that result.

Because we begin work immediately (section 3), the value you have purchased is consumed as soon as preparation starts, and it cannot be returned to us.

Nothing here removes any right you have that cannot be excluded by law. Dodo Payments, as merchant of record, operates its own payment terms and may exercise its own discretion over refunds and chargebacks independently of this policy.

5. Acceptance is not guaranteed

We submit your product to every directory on our submission list, but we do not control whether any of them approve you, how long they take, or whether they keep your listing up. Every directory is an independent third party applying its own editorial standards, queues, and moderation decisions.

Listings are commonly rejected or delayed for reasons entirely outside our control, including category mismatches, duplicate entries, a directory's view of your product's quality or maturity, manual review backlogs, paused submissions, and directories that simply never respond. Approval by all, most, or any particular directory on the list is expressly not guaranteed, and no minimum number of live listings is promised.

We report which directories rejected you, and why where a reason was given, in your final email. Rejections are not grounds for a refund or partial refund.

6. No changes after submission starts

You are responsible for the accuracy of everything you send us. Once your submission has entered the queue, we cannot change, correct, pause, or withdraw it — including where the error is yours. That covers a wrong or dead URL, a mistyped email address, or a product submitted in the wrong category.

Submissions are filed by hand across many independent sites, each with its own account, review queue, and edit rules. Once a listing is filed, correcting it means contacting each directory individually, and most provide no mechanism to do so. We therefore cannot undo or amend a submission after the fact, and re-submitting corrected information is a new submission at full price.

Check your details before paying. If you spot a mistake immediately after payment, email us straight away — if your submission has genuinely not been touched yet we will try to help as a courtesy, but this is a favour and not an entitlement, and it does not create any right to a refund.

7. One product per payment

Each payment covers one product. If you want to submit a second product, that's a separate submission and a separate payment, since directories require separate listings per product.

8. Your responsibilities

You confirm that you own or are authorised to submit the site you send us, and that the information you give us is accurate and not misleading. We research and submit your listing based on what you provide; we do not fact-check it.

You agree to indemnify us against any claim arising from the content you supplied, including intellectual property claims and claims from directories about misrepresentation.

9. Submissions we may decline

We may decline to submit a product that is illegal, deceptive, adult, hateful, malware-related, non-functional, or that we reasonably believe would damage our standing with the directories we rely on. Where we decline a submission before any work has been done, we will refund it. Where we decline after discovering the issue mid-queue, we may stop work without refunding the portion already performed.

10. Resubmission

If a directory removes your listing within 90 days of it going live, we will resubmit it once at no charge, provided the removal was not caused by your own conduct or by a change to your product or site. This is our only remedy for a removed listing. After 90 days, email us and we'll take a look — resubmission after that window isn't automatic.

11. Limitation of liability

Claplink is a submission service, not a guarantee of traffic, rankings, backlinks, domain rating movement, AI citations, or revenue. We're not liable for how search engines, AI tools, or directories choose to treat your listings once they're live, nor for any directory's decision to reject, delay, alter, or remove a listing.

To the fullest extent permitted by law, our total liability to you for any claim arising out of or connected with these terms is limited to the amount you actually paid us for the submission giving rise to the claim. We are not liable for indirect, incidental, or consequential loss, including lost profits, lost revenue, lost customers, or reputational harm.

Nothing in these terms excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.

12. Changes to these terms

If we change these terms, we'll update the date at the top of this page. Changes apply to submissions made after the update, not retroactively.

13. Contact

Questions about these terms: hello@claplink.com